Standard A/V Support

OEC provides a standard level of audio-visual support for our Core Customers.

Each department has a defined list of conference rooms. OEC can be the first line of support for A/V questions/issues that come up for events within these spaces.

• Questions about the usage of the equipment within the space, walkthroughs, dry-runs

1. Documentation/Tips & Tricks: When someone asks for assistance for events via Zoom or in-person, we can point them to the documentation that we think is most relevant and helpful, and can answer specific questions they have 

2. Dry-Run: We can offer to join them in a test meeting to verify the customer understands the best way to utilize Zoom/space for their event, customer should have an agenda in mind, and rough idea of how the event will be progressing - this meeting should be set up by the person that will be setting up and managing the event, would also be helpful if any co-hosts can attend (Zoom)

3. Event Setup Support: We don't need to offer this, but if they feel they need it, we can connect to their Zoom meeting on the day of the event or meet in-person at the meeting space, prior to the start of the meeting, in case they need any further setup assistance

4. On-Call Support During Event: We should not offer this, but if they need it, we can be on-call in case there are issues during the meeting that we can help with. This would be via phone call or Google Chat - this would need to be preapproved by myself or Todd.